Upper Deck Celebrates Customer Care Week with a Renewed Interest in Earning Praise
I’m reading a book called Delivering Happiness by Tony Hsieh who founded Zappos. The company was founded on two key principles of having an awesome corporate culture and delivering “Wow” experiences to their customers through customer service. I just happened to be at the portion of the book where Tony digs into the importance of [...]Categories: Upperdeck Tags: Care, Celebrates, Customer, Deck, Earning, Interest, Praise, Renewed, Upper, Week
Upper Deck Customer Care Staff Share a Special Moment with a Young Fan at the National Sports Collectors Convention
At Upper Deck we do a lot to help get cards in the hands of kids and get them interested in the hobby. At the 2019 National Sports Collectors Convention we donated some of our booth space to our friends at Kidority Kards who provide cards to kids and talk to them about the fun [...]Categories: Upperdeck Tags: Care, Collectors, Convention, Customer, Deck, Moment, National, share, Special, Sports, Staff, Upper, YOUNG
Upper Deck Brag Photo: The Wall of Praise in Customer Care
At Upper Deck we believe that our premium products deserve premium service. Check out some of the strides the company has made to improve the customer experience over the last year in particular!
The Wall of Praise has extended beyond the main board in the Customer Care area at Upper Deck. Staff and visitors enjoy checking [...]